Frequently Asked Questions (FAQ)
Frequently Asked Questions
To Make Life Easier
Shipping
[Shipping policy, e.g - Yes, we offer free shipping on orders over $175.00 (Only in continental United States. Shipping rates vary depending on location and order size
We also offer promotional free shipping days every now and then please pay attention to your social media or subscribe to our news blast to stay in the loop on all upcoming deals.
Yes, we ship all over the world. Shipping costs will apply, and will be added at checkout. We run discounts and promotions all year, so stay tuned for exclusive deals.
The shipping time can vary significantly depending on several factors:
Shipping Method:
Standard: Typically 3-5 business days within the US, after production pf the item but can take longer for international orders.
Expedited: 1-3 bussiness days within the United States
Economy: Can take 5-8 business days or longer.
Several factors can also effect shipping Times
Order Processing Time: The time it takes the seller to prepare the order for shipment (e.g., pick, pack, and label). This can vary from a few hours to several days.
Destination: Shipping times can vary significantly depending on the distance and the destination country.
Order Volume: High order volumes can sometimes lead to delays in processing and shipping.
External Factors: Weather conditions, holidays, and unforeseen events can all impact shipping times.
We use all major carriers, and local courier partners. You’ll be asked to select a delivery method during checkout.
yes we track your order through the entire process. From Production to Delivery- you will receive an email with tracking information once the order has been sent out for delivery.
Product
We always aim for make sure our customers love our products, but if you do need to return an order, we’re happy to help. Just email us directly and we’ll take you through the process.
It depends on the creator and the product. All options are outlined on the product page, so look out for customization options there.
you can find all sizing information on the product item page under the description.
Misc Questions
You can contact us by multiple ways.
phone number - (202) 417-7478 (Text or Call)
Email - G3GiftsandGear@gmail.com
Contact message page - Contact Page Link
Our hours of operation are 365 days a year at anytime- please allow 24 hours for response to any and all messages.
[Return policy, e.g.- We offer free returns within 40 days of purchase. Otherwise we would be happy to discuss the situation and see what we might be able to do- We are here to HELP you be completely satisfied with your order.
Please don't hesitate to contact our customer service line phone number.
phone number- (202) 417-7478 (Text or Call)
You will have receive an order confirmation to your email account entered. please follow the directions on the email. if you don't see the email please check yourjunk file folder. if you need any help in this process we would be happy to help. We are determined to make sure you are satisfied with your order.
Yes, our website uses numerus security measures such as SSL encryption, several high level firewalls and PCI compliance to ensure your information is safe. We are also supported by Norton Security Systems which ranks very high among antivirus solutions, consistently achieving top scores in independent testing labs like AV-Test and AV Comparatives receiving near perfect detection and removal of Viruses and Malware and Data Collection.
We at the G3 store only collect the essential information name, address, and email necessary to process and ship your order. Your privacy is one of our highest priorities, it is very important to us to make sure your information is safely guarded and never shared with third parties.
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